How can we help?

How do I book a service?

Browse the feed or explore by category, find a provider you like, then tap their service to open the booking flow. Choose your date, confirm the details, and you're set.

How do I become a provider?

Go to your Profile, tap 'Become a service provider', fill in your business name and categories, and complete your profile. You can start receiving bookings straight away.

How do payments work?

Payments are handled securely in-app. Clients pay at the time of booking. Providers receive payouts to their linked bank account after a service is completed.

Can I cancel a booking?

Yes. Open the booking from your Bookings page and select Cancel. Cancellation policies are set per-provider — please check their profile before booking.

How do I report a problem?

Use the in-app report button on any post, profile, or booking. For urgent issues, email us directly at support@javeln.com.

Is Javeln available as a mobile app?

We're currently available on web and as a Progressive Web App (PWA) — install it from your browser for an app-like experience. Native apps are on our roadmap.