Legal

Privacy Policy

Last updated: July 2026 · Javeln Ltd, London, UK

1. Who We Are

Javeln is operated by Javeln Ltd, a company registered in England and Wales (Company Number: 16930757), with registered address at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.

We are registered with the Information Commissioner's Office (ICO), registration number C1956565.

For any privacy-related questions, contact us at: hello@javeln.com

2. What Data We Collect

We collect the following types of personal data:

Account information

Name, email address, phone number
Profile photo and biography (vendors)
Service type, pricing, and availability (vendors)

Booking information

Booking details, service type, date and time
Booking status and confirmation history
Jobs completed count and completion records

Payment information

Payment is processed by Stripe. We do not store your full card details. We receive confirmation of payment and transaction records only.

Inventory data (vendors)

Product names, quantities, unit types, and photos uploaded to the inventory management tool
Inventory usage logs linked to completed bookings

Usage data

How you use the Platform, including pages visited, features used, and interactions
Device information, IP address, and browser type
App usage data collected through our mobile application

Communications

Messages and correspondence you send to us
Your preferences for marketing communications

3. How We Use Your Data

We use your personal data for the following purposes:

To provide the service

Creating and managing your account
Processing bookings and payments
Displaying your profile and content to other users
Operating the jobs completed count and trust mechanism
Providing the inventory management and prediction features

To communicate with you

Sending booking confirmations, reminders, and updates by email, SMS, or push notification
Sending account security alerts and important service notifications
Sending marketing and promotional communications about Javeln by email or SMS, where you have agreed to receive them

To improve the Platform

Analysing how users interact with the Platform to improve features and performance
Using aggregated and anonymised data to understand trends across our vendor and customer base

To meet legal obligations

Complying with applicable laws and regulations
Responding to lawful requests from authorities

4. Marketing Communications

By creating an account on Javeln, you agree that we may contact you by email and SMS with marketing and promotional communications about our services and features.

You can opt out of marketing communications at any time by:

Clicking the unsubscribe link in any marketing email
Replying STOP to any marketing SMS
Contacting us at hello@javeln.com

Please note that opting out of marketing does not affect transactional communications related to your bookings and account, which we will continue to send while your account is active.

5. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

Contract: Processing necessary to provide the service you have signed up for
Legitimate interests: Improving the Platform, preventing fraud, and ensuring platform security
Consent: Sending marketing communications by email and SMS
Legal obligation: Complying with applicable laws and regulations

6. Who We Share Your Data With

We share your data with the following third parties:

Stripe: payment processing. Stripe processes payment data in accordance with their own privacy policy.
Apple and Google: for sign-in via Apple Sign In and Google OAuth respectively.
AWS (Amazon Web Services): cloud infrastructure and data storage.
Analytics providers: to help us understand Platform usage. Data shared with analytics providers is aggregated and anonymised where possible.

We do not sell your personal data to third parties.

7. How Long We Keep Your Data

We retain your personal data for as long as your account is active. If you close your account, we will delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

Booking and transaction records may be retained for up to 7 years for financial record-keeping purposes.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access: You can request a copy of the personal data we hold about you
Right to rectification: You can ask us to correct inaccurate data
Right to erasure: You can ask us to delete your data in certain circumstances
Right to data portability: You can request your data in a machine-readable format
Right to object: You can object to certain types of processing, including direct marketing
Right to restrict processing: You can ask us to limit how we use your data

To exercise any of these rights, contact us at hello@javeln.com. We will respond within 30 days.

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner's Office at ico.org.uk.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. However, no system is completely secure and we cannot guarantee absolute security.

If you believe your account has been compromised, contact us immediately at hello@javeln.com.

10. Cookies

Our website uses cookies to improve your experience and analyse usage. You can control cookie preferences through your browser settings. A full cookie policy will be published on our website.

11. Children

Javeln is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with their data, please contact us at hello@javeln.com and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify you by email or through the Platform. The date at the top of this document reflects when it was last updated.